No Call-Out Fees. Ever.
Your reliability shouldn’t come with hidden charges. Our service engineers are on call 24/7, and with Complete Cover you never pay a call-out fee.
What We Promise
A consistent supply of pure water is indispensable to your lab. That’s why 24/7 support isn’t an extra for us. It’s how we work.
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24/7
Engineer on Call
Call us any time, day or night.
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1
Direct Line
Every call reaches an engineer, never a call centre.
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$0
Phone Support
Free, with or without a service agreement.
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$0
Call-Out Fees
On Complete Cover, we come to you at no extra charge.
Complete Cover
Our highest level service agreement, for labs that can’t afford downtime. If something fails, we fix it. No scope debates. No unexpected invoices.
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Yearly preventative maintenance
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Minor and major preventive maintenance
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Replacement of key components and major parts
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24/7 direct access to a Purific engineer
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No call-out fees, emergency surcharges, labour or travel charges
How It Works
For Complete Cover agreements signed from 1 July 2025.
Call Us
Call a service engineer directly on 0497 892 166, any time, day or night.
Ask About Complete Cover
When your lab is operating, so are we. Send your details and our team will be in touch.