Technical Support
Talk to a Purific engineer, any time, day or night. Phone support is free, with or without a service agreement.
How to Reach Us
Every call is answered by an engineer, never a call centre.
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24/7 Technical Service
Any time, day or night, weekends included.
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Service
Non-urgent questions and service bookings.
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Consumables and Orders
Filters, resin, RO membranes and spare parts.
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General Enquiries
Or email info@purific.com.
Before You Call
Having these ready helps us solve it faster, often on the first call.
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System Model
The name of your system, for example Analytica 100.
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Serial Number
Printed on the serial label on your system.
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What Happened
Any alarm, reading or change you noticed, and when it started.
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Water Quality
Your latest water quality reading, if your system shows one.
We Check In After Install
A complimentary visit or call, weeks after go-live, so your whole team is confident running the system. Request it at install.
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Performance Check
Water quality reviewed against spec.
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Consumable Schedule
Adjusted for your real usage.
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Your Questions Answered
Whatever has come up since install.
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Team Confidence
Everyone using the system, not just one person.
Why Consumable Life Varies
Filters, resin and RO membranes all have a finite capacity. Two labs running the same system can use it up at very different rates.
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Usage
Number of analysers connected, daily sample throughput and hours of operation.
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Feed Water Quality
TDS, chlorine and hardness levels, floods, droughts, water source and nearby works.
Service Agreements and Warranty
Cover that keeps your lab running, and what our warranty includes.
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Complete Cover
Our highest level service agreement. No call-out fees and one fixed yearly cost.
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Warranty
Purific goods are covered for 12 months from the date of purchase.
Request Support
For urgent help, call 0497 892 166. For everything else, send your details and an engineer will get back to you.